APPOINTMENTS: Invoices for appointment fees are DUE UPON BOOKING and are NON-REFUNDABLE. Please pay promptly. Re-booking due to unforeseen circumstances may be possible, but email notice must be received at least 24 business hours in advance. Appointments affected by inclement weather may be re-booked for the next available date or switched to a phone session; email in advance of your appointment if weather is a concern. If you are offered to re-book, you must do this within one week of your original appointment date, or your appointment will be considered a cancellation/no-show. Cancellations and no-shows will need to schedule new appointments, under a new fee invoice (once both the original & new invoices are paid your new session will be booked).
WORKSHOPS: All workshops/classes are non-refundable once you are registered. If you are unable to attend, you may re-enroll in the same class the next time it is offered. To do this, you must email in advance to reserve your space (do not re-register yourself as a refund will not be issued). The initial balance will be applied to your re-enrollment; additional charges will be billed to you via email invoice should the workshop fee be increased.
GROUP EVENTS: A 50% non-refundable booking fee will be charged to schedule your event. Balance is due as arranged; typically on the day of the event.In the event of a cancellation, email notice must be received at least 24 business hours in advance or full payment for the event will be due. If an event must be re-scheduled, please email as soon as possible to address this (a 10% re-scheduling fee may apply).